FREQUENTLY ASKED QUESTIONS
Where is Monsoon Living based?
Monsoon Living is located in the beachside city of Newcastle, NSW Australia. Our store address is 174 King Street, Newcastle NSW 2300.
Where do we deliver?
We deliver Australia wide for all of our items large or small. International shipping is available on small to medium sized items, please just email your request to firstname.lastname@example.org and we can arrange a shipping quote.
How will your order arrive?
We use professional furniture removalists who deliver Australia wide. Homewares and small items will be packaged carefully before being sent via Australia Post (registered post only). Please note that a signature is required on delivery, so if you are not going to be home during business hours your order may end up at your local post office. Alternatively items being delivered can be sent to your work or business address.
How much will it cost?
Online shipping rates starting from $10 through to $200 for professional furniture deliveries. Our maximum shipping cost covers furniture deliveries throughout Queensland, Australian Capital Territory, New South Wales and Victoria. If you live outside of these states and would love to have one of our pieces of furniture delivered, please email email@example.com and we can arrange a quote.
Alternatively everyone is welcome to collect orders free of charge from our Newcastle store.
How long will it take?
You should expect to receive your order for homewares and small items within 2 – 5 business days (Covid-19 is causing some delays with Australia Post) depending on the item ordered and your location within Australia. Furniture, architectural and larger bulky items have an expected delivery time of around 14 business days depending on your location. Please note goods will not be sent until Monsoon Living has received full payment.
Can you track your order?
We like to keep you informed and will notify you via email or text message when your order has been sent. We are happy to provide you with the carriers’ details and tracking numbers for your reference. For furniture deliveries you will receive a phone call from one of our professional furniture removalists to confirm a suitable time for delivery.
PAYMENT AND SECURITY
What payment methods do we accept?
We accept all major credit cards through our site as well as PayPal. Please note that you can pay with your credit or debit card using PayPal even if you do not have an account with them.
Payments are in AUD and are inclusive of 10% GST.
Is your payment secure?
Yes. When you pay with your credit card through Stripe or PayPal your financial information is not shared with us. It is securely protected to minimise fraud and help safeguard your identity. If you have more questions on this please refer to the links provided. Buying online should be a happy experience. With PayPal’s Buyer Protection Policy you can focus on the fun stuff – choosing what to buy!